WARRANTY

Continuous Improvement
MaestroShield strongly believes in continuous improvement
and growth. Dedication to Quality, Price and Delivery,
bundled with Dealer-training, Technical Support, & readily
available inventory will continue to move MaestroShield’s
place forward to a new level in the Hurricane and Security
Protection, Exterior Screening, Interior Shading and Tubular
Motors and Electronics industries.

Order Cancellation Policy
Orders maybe cancelled within 24 hours of placement and
receipt of signed purchase order provided that the items
have not already been shipped. For order cancellations after
this period, MaestroShield reserves the right to charge a
20% order cancellation fee. Orders which are refused at
delivery will be assessed a restocking fee in addition to any
shipment costs that have resulted in either direction. No
credit will be issued, except in exchange for other
merchandise. Orders for custom products or those that
require special handling are non-cancellable.

WARRANTY RETURNS
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GENERAL RETURN & EXCHANGE POLICY
All items for warranty consideration must have active product
registration with serial number on file, and must obtain a
RMA# (return-material-authorization-number) from
MaestroShield®. RMA should be marked on outer package,
before returning. Items received without an RMA number
will not be considered for warranty return, or replacement.
Returns are subject to MaestroShield’s acceptance, and a
restocking charge of 20% of invoiced value will apply on all
returned items. Items approved for return must be returned
in appropriate packaging, freight prepaid and accompanied
by a copy of the original invoice. Items that arrived damaged
or cannot be returned to stock will not receive credit.

Exchanges of merchandise will be allowed providing all
conditions outlined in Warranty Statement and Return Policy
have been met. Any remaining dollar balance left unused
after the exchange, or return, will be issued as an open
credit on the account for future use. All exchanged product
will carry the remainder warranty of originally purchased and
replaced product. Extended warranties can be customized
and procured through customer service at 1-239-596-8883.

SCREEN RETURN POLICY
Sale of ALL custom-made orders are final and are limited to
repair or replacement (at our sole option) of included parts of the
screen found to be defective under this Warranty Statement. In
no event shall MaestroShield be liable for damages of any type,
including, but not limited to: economic loss; or any indirect,
punitive, special, incidental, or consequential damages of any
type, including, but not limited to, time, wages or lost profits, of
any nature or kind, or for damages to or loss of property,
whether caused by negligence or otherwise.

GENERAL WARRANTY IMPLICATIONS and LIMITATIONS
Warranties do not cover any damage to MaestroShield®
products that result from improper installation, accident, abuse,
misuse, natural disaster, severe weather conditions, insufficient
or excessive electrical supply, abnormal mechanical or
environmental conditions, lightning or any unauthorized
disassembly, repair or modification. Warranties do not apply to
any product on which the original identification information has
been altered, obliterated or removed, has not been handled or
packaged correctly, has been sold second hand or has been
sold contrary to the United States export regulations without
consent from MaestroShield®.

PLACING A CLAIM
To place a warranty claim, contact MaestroShield Customer
Service at +1 (239) 596-8883 or toll free (866) 549-0269. All
defective materials must be returned for evaluation within 30
days of replacement or dealer will be billed for replacement.

WARRANTY STATEMENT
Should there be evidence of a potential warranty issue within the specified warranty period, MaestroShield® will follow its standard policy to ensure
that a new product is sent to the MaestroShield® Dealer who originally purchased the product, and has registered the warranty through the return
product card system. The defective part must be returned to MaestroShield® for evaluation within 30 days of the warranty replacement. Should
more than 30 days elapse or should the product evaluation prove the malfunctioning of the product was the result of any aforementioned items, the
Dealer will be notified of the point of failure and subsequently charged the cost of the replacement part.

• Smart Controllers, Solar Panels, Lithium Battery Motors, LED Drivers, LED Lights, LED Receivers are covered by a maximum 1-year replacement warranty.
• Electronics are covered by a full 2-year replacement warranty.
  Components (listed) are covered by a full 2-year replacement warranty: all DC motors without lithium batteries, manual gears; universals; mounting plates; idlers; spring blocks; crown and drive gears; brush seals and gaskets; plastic parts (entry guides, conic stopper, hole caps).
• Tubular motors (does not apply to DC), are covered by a full 5-year replacement warranty. (Hybrid motors bought after January 1, 2017 are covered by a full 5-year warranty.)
• *Powder coating warranty on extrusions and castings: AAMA 2603 10-year /1-year marine and/or severe weather environments (example FL and/or within 1-mile of coastal shoreline(s)). The “Warranty Period” shall commence from the date of application of the specified powder product.

CONDITIONS OF NON-WARRANTY:

1.  Where any damage to or deterioration of the coating system arising from causes including, but not limited to, impact, abrasion, mechanical damage, neglect, malicious damage, fire damage, pollution, abnormal weather conditions and excessively salty environments;
2.  Where the surfaces have been recoated in plant or touched up for any reason without the prior written agreement;
3.  Where exposed surfaces have not been adequately sealed or protected, or protection has been breached;
4.  Where failure is associated with exposure of the coatings to temperatures in excess of 70 degrees Celsius, or to acid or other hazardous sources, which are damaging to
   powder coatings;
5.  Where failure is associated with the use of adhesive tapes or with the use of sealants or mastics;
6.  Where the coated surfaces have not been maintained by the property owner in accordance with the supplier’s recommended care and maintenance procedures.;
7.  Where damage or deterioration is caused by any accident or normal wear and tear or
   by any default or misuse of the powder coated products by the property owner or any third party;
8.  Where the aluminum extrusions used in the joinery have not been powder coated by an approved Applicator;
9.  Where it cannot be substantiated that a product from the originating powder coat source was used;
10.  if defective area is less than <5% of total coated surface;
11.  Unless all claims are received in writing within 30 days of defect becoming apparent.

MAINTENANCE RECOMMENDATIONS:

The long term color integrity of powder depends on the degree of exposure to the
natural elements and the color chosen. Where the coating is subject to pollution or a salty or coastal environment, the longterm color retention properties may be affected. Cleaning should be done yearly with warm water, soft cloth and a nonabrasive pH neutral detergent followed by fresh water rinse. Harsh environment cleaning recommendation is quarterly. Most household cleaners and solvents in addition to all alcohol-based, acidic, or alkaline OTC cleaners, should not be used.

10* YEAR SCREEN FABRIC WARRANTY:

*Most fabric manufacturer’s offer 10 year warranty on fabric(s). All fabric warranty claims are a pass-through warranty and are administered by the fabric manufacturer. Please contact fabric manufacturer for details on any warranty coverage information. MaestroShield assumes no responsibility for claims made on defective and/or malfunctioning fabrics either separately or as a component of screen assembly.

LIMITED WARRANTY STATEMENT

FABRIC CORNERS & WELD WORKMANSHIP – LIMITED WARRANTY STATEMENT
Should there be evidence of a potential warranty issue, beyond the initial inspection period of 30 days from receipt, and within the specified warranty
period (in this case within 1-year of purchase), MaestroShield® will follow its Limited Warranty policy to ensure that a new product is sent to the
MaestroShield® Dealer who originally purchased the product, and has previously registered the warranty through the return product card system.
The defective product must be documented through pictures, and may be asked to be returned to MaestroShield® for evaluation within 30 days of
the warranty notification request. Should more than 30 days elapse or should the product evaluation prove the defective product was the result of
any aforementioned items, the Dealer will be notified of such, and subsequently charged the cost of the replacement product.

GENERAL WARRANTY IMPLICATIONS and LIMITATIONS
Warranties do not cover any damage to MaestroShield® products that result from improper installation, accidents, abuse, misuse, natural disaster,
severe weather conditions, general wear, negligence, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions,
lightning or any unauthorized disassembly, repair or modification. Warranties do not apply to any product on which the original identification
information has not been filed, or has not been handled or packaged correctly, has been sold or resold second hand, or has been sold contrary to
the United States export regulations without consent from MaestroShield®. *MaestroShield assumes no responsibility for claims made on defective
and/or malfunctioning fabrics either separately or as a component of screen assembly. *Most fabric manufacturer’s offer 10 year warranty on fabric
(s). All fabric warranty claims are a pass-through warranty and are administered by the fabric manufacturer.

FABRIC/SCREEN RETURN POLICY
Sale of ALL custom-made orders are final and are limited to repair or replacement (at our sole option) of included parts of the screen found to be
defective under this Warranty Statement. In no event shall MaestroShield be liable for damages of any type, including, but not limited to: economic
loss; or any indirect, punitive, special, incidental, or consequential damages of any type, including, but not limited to, time, wages or lost profits, of
any nature or kind, or for damages to or loss of property, whether caused by negligence or otherwise.

NO OTHER EXPRESS WARRANTIES
The Limited Warranty set forth herein constitutes the entire express warranty and representation of MaestroShield® with regard to its screen fabric
products. This Limited Warranty shall be controlling over any conflicting terms and conditions of any purchase order, orders, contracts, or invoices
both written and oral, that may be executed in connection with the purchase of MaestroShield® products. No representation or warranty made by
any MaestroShield® distributor, dealer, agent, installer, or any type representative or employee shall be binding to MaestroShield® other than the
terms set forth herein.

GENERAL FABRIC INFORMATION

10* YEAR SCREEN FABRIC WARRANTY:
*Most fabric manufacturer’s offer 10 year warranty on fabric(s). All fabric warranty claims are a pass-through warranty and are administered
by the fabric manufacturer. Please contact fabric manufacturer for details on any warranty coverage information. MaestroShield assumes no
responsibility for claims made on defective and/or malfunctioning fabrics either separately or as a component of screen assembly.